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Salary

Talentvis Singapore Pte Ltd

4.3
Website: http://www.talentvis.com Country: Singapore Sector: Consulting Size:

IT Executive - Full-Time

At least 2 years of experience working in a global IT environment or helpdesk department (strong hands on experience)  Experience in supporting desktops, laptops, printers, security equipment, MS Win10 and MS O365 and the usage of a ticketing system 

Responsibilities

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries and resolve 1st level incidents to the end user´s satisfaction quickly and effectively (iPhones/iPads, Laptops, PCs, printers, videoconference systems, etc.)  Log all calls in the Service Desk Management System (Valuemation)  Maintaining a Configuration Management Database (CMDB) and track changes  Take ownership of user issues and follow up the status on behalf of the user and communicate progress in a timely manner  To maintain a high degree of customer service for all support queries adhere to all service management principles 

Requirements

Tan Soon Heng | R1108992
Talentvis Pte. Ltd | EA License: 04C3537

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