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Talentvis Singapore Pte Ltd

4.3
Website: http://www.talentvis.com Country: Singapore Sector: Consulting Size:

Customer Service Officer/ Call Centre - Full-Time

 

Requirement

  • Minimum ‘A’ level certification with at least 2 years’ experience in service sector.
  • Good customer service and communication skills.
  • Ability to understand and resolve first level enquiries/ complaints in a professional and timely manner

Responsibilities

  • Manage inbound and outbound calls on enquiries and complaints
  • Support frontline and backend customer service
  • Facilitate the customer requests on application, contracting, billing, payment, feedback and disputes
  • Ensure all service interaction with customers are recorded and updated in system
  • Ensure escalations are registered and follow up within acceptable service standards
  • Acquire multiple product knowledge to enhance ability to understand customer’s needs across different products
  • Handle potential increase in number of inbound enquiries relating to  rebate and value-added services 
  • Handle ad hoc duties

Requirements

Lee Jin Kiat | R1108137
Talentvis Pte. Ltd | EA License: 04C3537

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