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Salary

Talentvis Singapore Pte Ltd

4.3
Website: http://www.talentvis.com Country: Singapore Sector: Consulting Size:

IT Support (Desktop) - Full-Time

  • Minimum NITEC or Diploma in Computer Science, Information Technology or equivalent
  • At least 1 year of relevant working experience in desktop support
  • Good knowledge of Windows operating systems, TCP/IP networking, and desktop application
  • Basic knowledge of cloud services, storage networking, firewall administration and Linux operating systems would be advantageous
  • Strong problem solving skills and positive attitude
  • Excellent customer management skills
  • Entry level candidates are welcome to apply

Responsibilities

  • Provide deskside support for end-users at client site
  • Work closely with infrastructure maintenance team to support client’s datacentre and network equipment
  • Take ownership of client issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers and ensure proper recording and closure of all issues
  • Monitoring and managing day to day internal and external IT infrastructure operations
  • Ad hoc duties as assigned

Requirements

Liu Yujie | R1876351
Talentvis Pte. Ltd | EA License: 04C3537

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