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Talentvis Singapore Pte Ltd

4.3
Website: http://www.talentvis.com Country: Singapore Sector: Consulting Size:

1st Level Support Engineer - Full-Time

With relevant experience

  • Familiar with Windows OS
  • Printer Administration, Office 365, Active Directory, O365 Sharepoints and OneDrive support experience
  • Basic understanding of DNS, DHCP and TCP/IP
  • Must has strong sense of responsibility, initiative and commitment to customer service
  • Experience in Linux/cloud computing will be an advantage
  • Able to work under shift schedule, 5-day work week and have two days rest on any day of a week

o  Day shift: 8am-5pm (work at office)

o  Afternoon shift: 4pm-1am (work from home)

o  Night shift: 0am-9am (work from home)

Responsibilities

  • To provide 1st level of support via hotline calls and emails with SLA
  • To log all customer requests into internal ticketing system.
  • To monitor Linux & Windows system on AWS and Azure cloud
  • To provide efficient and timely technical support to end-user.
  • To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution
  • To follow up on the progress of all outstanding issues until closure
  • To perform other IT related duties when assigned by the management

Requirements

Liu Yujie | R1876351
Talentvis Pte. Ltd | EA License: 04C3537

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